Computer Systems Analyst
Other Titles
Applications Analyst, Business Analyst, Business Systems Analyst, Computer Analyst, Computer Systems Consultant, Information Systems Analyst (ISA), Information Technology Analyst (IT Analyst), System Analyst, Systems Analyst
Analyze science, engineering, business, and other data processing problems to implement and improve computer systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software. Tasked with analysing and optimising the computer systems of a given business or organisation. They investigate the current computer systems of the company and then design and implement business-efficient technology solutions. To design better technology solutions, the analyst also needs to be up to date with the latest and emerging technologies in the field.
Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
Troubleshoot program and system malfunctions to restore normal functioning.
Expand or modify system to serve new purposes or improve work flow.
Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.
Consult with management to ensure agreement on system principles.
Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.
Develop, document and revise system design procedures, test procedures, and quality standards.
Train staff and users to work with computer systems and programs.
Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
Assess the usefulness of pre-developed application packages and adapt them to a user environment.
Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs.
Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
Use object-oriented programming languages, as well as client and server applications development processes and multimedia and Internet technology.
Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.
Supervise computer programmers or other systems analysts or serve as project leaders for particular systems projects.
Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.
Determine computer software or hardware needed to set up or alter system.
Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering.
Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
Specify inputs accessed by the system and plan the distribution and use of the results.
Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
Recommend new equipment or software packages.
Active Listening→ Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking→ Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension→ Understanding written sentences and paragraphs in work related documents.
Speaking→ Talking to others to convey information effectively.
Systems Analysis→ Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Active Learning→ Understanding the implications of new information for both current and future problem-solving and decision-making.
Writing→ Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving→ Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making→ Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring→ Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Systems Evaluation→ Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Time Management→ Managing one's own time and the time of others.
Operation Monitoring→ Watching gauges, dials, or other indicators to make sure a machine is working properly.
Programming→ Writing computer programs for various purposes.
Coordination→ Adjusting actions in relation to others' actions.
Learning Strategies→ Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Mathematics→ Using mathematics to solve problems.
Operations Analysis→ Analyzing needs and product requirements to create a design.
Social Perceptiveness→ Being aware of others' reactions and understanding why they react as they do.
Troubleshooting→ Determining causes of operating errors and deciding what to do about it.
Oral Comprehension→ The ability to listen to and understand information and ideas presented through spoken words and sentences.
Deductive Reasoning→ The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity→ The ability to tell when something is wrong or is likely to go wrong.
It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension→ The ability to read and understand information and ideas presented in writing.
Inductive Reasoning→ The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events.
Information Ordering→ The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.
g.
, patterns of numbers, letters, words, pictures, mathematical operations.
Near Vision→ The ability to see details at close range (within a few feet of the observer.
Oral Expression→ The ability to communicate information and ideas in speaking so others will understand.
Fluency of Ideas→ The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity.
Speech Recognition→ The ability to identify and understand the speech of another person.
Speech Clarity→ The ability to speak clearly so others can understand you.
Written Expression→ The ability to communicate information and ideas in writing so others will understand.
Category Flexibility→ The ability to generate or use different sets of rules for combining or grouping things in different ways.
Flexibility of Closure→ The ability to identify or detect a known pattern (a figure, object, word, or sound that is hidden in other distracting material.
Mathematical Reasoning→ The ability to choose the right mathematical methods or formulas to solve a problem.
Number Facility→ The ability to add, subtract, multiply, or divide quickly and correctly.
Speed of Closure→ The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Visualization→ The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Originality→ The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Perceptual Speed→ The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns.
The things to be compared may be presented at the same time or one after the other.
This ability also includes comparing a presented object with a remembered object.
Selective Attention→ The ability to concentrate on a task over a period of time without being distracted.
Coordinate software or hardware installation.
Monitor computer system performance to ensure proper operation.
Test software performance.
Troubleshoot issues with computer applications or systems.
Modify software programs to improve performance.
Apply information technology to solve business or other applied problems.
Write computer programming code.
Collaborate with others to determine design specifications or details.
Analyze data to identify or resolve operational problems.
Manage information technology projects or system activities.
Supervise information technology personnel.
Configure computer networks.
Develop testing routines or procedures.
Document design or development procedures.
Train others in computer interface or software use.
Develop diagrams or flow charts of system operation.
Evaluate utility of software or hardware technologies.
Provide technical support for software maintenance or use.
Read documents to gather technical information.
Analyze project data to determine specifications or requirements.
Design integrated computer systems.
Identify information technology project resource requirements.
Collect data about customer needs.
Estimate time or monetary resources needed to complete projects.
Provide recommendations to others about computer hardware.
Oral Comprehension→ The ability to listen to and understand information and ideas presented through spoken words and sentences.
Deductive Reasoning→ The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity→ The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension→ The ability to read and understand information and ideas presented in writing.
Inductive Reasoning→ The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering→ The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g. , patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision→ The ability to see details at close range (within a few feet of the observer).
Oral Expression→ The ability to communicate information and ideas in speaking so others will understand.
Fluency of Ideas→ The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Speech Recognition→ The ability to identify and understand the speech of another person.
Speech Clarity→ The ability to speak clearly so others can understand you.
Written Expression→ The ability to communicate information and ideas in writing so others will understand.
Category Flexibility→ The ability to generate or use different sets of rules for combining or grouping things in different ways.
Flexibility of Closure→ The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Mathematical Reasoning→ The ability to choose the right mathematical methods or formulas to solve a problem.
Number Facility→ The ability to add, subtract, multiply, or divide quickly and correctly.
Speed of Closure→ The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Visualization→ The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Originality→ The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Perceptual Speed→ The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Selective Attention→ The ability to concentrate on a task over a period of time without being distracted.
Computers and Electronics→ Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Language→ Knowledge of the structure and content of a language - English, French, Swahili et cetera - including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service→ Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics→ Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management→ Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Access software -- Access management software; e.g.,Citrix
Accounting software -- Fund accounting software; Tax software
Administration software -- Element management software e.g.,Cisco Systems CiscoWorks
Analytical or scientific software -- e.g., Hierarchical simulation program with integrated circuit emphasis; Minitab; SAS; The MathWorks MATLAB
Application server software -- e.g., GitHub; Red Hat WildFly; Oracle WebLogic Server
Backup or archival software -- e.g., System and data disaster recovery software; Veritas NetBackup
Business intelligence and data analysis software -- e.g., Zoho Analytics; Tableau; Pentaho Business Analytics; MicroStrategy; IBM Cognos Impromptu ; Oracle Business Intelligence Enterprise Edition
Communications server software -- e.g., Collaborative client-server software
Compiler and decompiler software -- Time sharing option TSO software
Computer aided design CAD software -- Electronic design automation EDA software; Computer aided design and drafting CADD software
Configuration management software -- Application management software; Automated installation software; Patch and update management software; Software distribution software; Systems and application deployment and migration software; Perforce Helix software; IBM Rational ClearCase
Content workflow software -- e.g., Atlassian JIRA
Customer relationship management CRM software -- e.g., Sage; Xero; Salesforce software
Database management system software -- e.g., Relational database management software; MySQL; NoSQL; Oracle DBMS; Oracle PL/SQL; Teradata Database
Database reporting software -- e.g., SQL Server Reporting Services; Oracle Business Intelligence Suite; SAP Crystal Reports
Database user interface and query software -- e.g., Software asset management SAM software; Data entry software; Structured query language SQL; FileMaker Pro; Amazon Redshift; Microsoft Access; Oracle JDBC
Data conversion software
Data mining software -- e.g., Google Analytics
Desktop communications software -- e.g., Remote control software; Symantec pcAnywhere; CrossTec NetOp Remote Control; Stac Software ReachOut
Desktop publishing software -- e.g., Microsoft Publisher
Development environment software -- e.g., Integrated development environment IDE software; Common business oriented language COBOL; Apache Ant; Microsoft .NET Framework; C; Eclipse IDE ; Microsoft Visual Basic Scripting Edition VBScript
Document management software -- e.g., Adobe Systems Adobe Acrobat; OpenKM; Papertrail
Electronic mail software -- e.g., IBM Notes; Microsoft Exchange Server; Microsoft Outlook
Enterprise application integration software -- e.g., Extensible markup language XML; Atlassian Bamboo; IBM WebSphere; WebFOCUS
Enterprise resource planning ERP software -- e.g., Sage, Xero; Sapama; Microsoft Dynamics; NetSuite ERP; Oracle JD Edwards EnterpriseOne; SAP
Enterprise system management software -- e.g., IDC, IBM Power Systems software; Splunk Enterprise
Expert system software -- Artificial Intelligence software; e.g., Ansible software
File versioning software -- e.g., Git; Apache Subversion SVN; Version control software
Financial analysis software -- e.g., Cost estimation software; Jirav; Fathom; Delphi Technology; Oracle E-Business Suite Financials
Graphics or photo imaging software -- e.g., Adobe Systems Adobe Flash; Adobe Systems Adobe Illustrator; Adobe Systems Adobe Photoshop; Microsoft Visio
Helpdesk or call center software -- Help desk software
Human resources software -- Human resource management software HRMS; e.g., HR Master; Sage Business Cloud People; Aruti; SmartHR; Roubler; Impax HR Pro; Oracle Taleo
Industrial control software -- Supervisory control and data acquisition SCADA software
Information retrieval or search software -- e.g., Lawgistix; LexisNexis
Internet directory services software -- Active directory software
Map creation software -- Geographic information system GIS software; e.g., Orbital Africa; ESRI ArcGIS software; Maptitude Mapping Software
Medical software -- Healthcare common procedure coding system HCPCS; Medical condition coding software; e.g., Epic Systems; OpenMRS; GoodX; Evolve Medical; MEDITECH software
Metadata management software -- e.g., Alation, ASG Technologies, CA Erwin Data Modeler; Informatica's Enterprise Data Catalog; Oracle Master Data Management MDM Suite; SAP Master Data Management MDM
Network monitoring software -- e.g., Wireshark; Nagios; Network intrusion prevention systems NIPS; Snort
Network security or virtual private network VPN management software -- Virtual private networking VPN software
Object or component oriented development software -- e.g., C++; Oracle Java; Practical extraction and reporting language Perl; Python
Object oriented Database management software -- e.g., Microsoft Visual FoxPro; PostgreSQL; Hibernate ORM
Office suite software -- e.g., Google Workspace; Microsoft Office
Operating system software -- e.g., Microsoft Windows; Apple macOS; Bash; KornShell; Linux; Oracle Solaris; Hewlett Packard HP-UX;
Shell script; Ubuntu; UNIX; Job control language JCL
Pattern design software -- e.g., Flow chart software; Diagramming software; Omni Group OmniGraffle
Portal server software -- e.g., Apache HTTP Server
Presentation software -- e.g., Google Slides; Microsoft PowerPoint
Program testing software -- Compatibility testing software; Defect tracking software; Dynamic analysis software; Functional testing software; Integration testing software; Interoperability testing software; Load testing software; Migration testing software; Mutation testing software; Personal computer diagnostic software; Recovery testing software; Regression testing software; Security testing software; Static analysis software; Stress testing software; System testing software; Test design software; Test implementation software; Unit testing software; Usability testing software; Hewlett Packard LoadRunner; JUnit; Selenium; IBM Rational PurifyPlus
Project management software -- e.g., Xero Projects; Sage; Sapama Projects; Confluence; Microsoft Project; Microsoft SharePoint; Oracle Primavera Enterprise Project Portfolio Management
Requirements analysis and system architecture software -- Architecture description language ADL; Unified modeling language UML; AcmeStudio; Popkin System Architect
Sales and marketing software -- e.g., Marketo; Demographica; SendX; MPull; MO Agency
Spreadsheet software -- e.g., Google Sheets; Microsoft Excel
Transaction security and virus protection software -- Virus scanning software; e.g., McAfee; Symantec; Kaspersky
Transaction server software -- Customer information control system CICS; Web server software; e.g., Microsoft Internet Information Service IIS; Sun Microsystems Sun ONE
Video creation and editing software -- e.g., YouTube
Web page creation and editing software -- e.g., Adobe Systems Adobe Dreamweaver
Web platform development software -- e.g., Cascading Style Sheets CSS; Dynamic hypertext markup language DHTML; Extensible HyperText Markup Language XHTML; Hypertext markup language HTML; AJAX; Apache Tomcat ; JavaScript; Microsoft ASP.NET Core MVC; Microsoft Active Server Pages ASP
Word processing software -- e.g., Google Docs; Microsoft Word
Investigative→ Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Conventional→ Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic→ Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Analytical Thinking→ Job requires analyzing information and using logic to address work-related issues and problems.
Attention to Detail→ Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility→ Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Dependability→ Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity→ Job requires being honest and ethical.
Cooperation→ Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Stress Tolerance→ Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Self Control→ Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Persistence→ Job requires persistence in the face of obstacles.
Initiative→ Job requires a willingness to take on responsibilities and challenges.
Achievement/Effort→ Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Independence→ Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Innovation→ Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Concern for Others→ Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Leadership→ Job requires a willingness to lead, take charge, and offer opinions and direction.
Social Orientation→ Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Working Conditions→ Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement→ Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Independence→ Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.