Counter or Rental Clerk
Other Titles
Counter Clerk, Counter Service Representative, Leasing Consultant, Rental Agent, Rental Associate, Rental Clerk, Rental Counter Clerk, Rental Sales Representative, Rentals Assistant
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment. Counter or Rental Clerks deal with customers seeking different products, services or rentals. They are also tasked with displaying merchandise at a retail location and ensure that customers find the right information when seeking products for purchase or rentals. A part of their job is to process payment transactions for different products and services, receive the payment from the customers and keep a record of the payments.
Compute charges for merchandise or services and receive payments.
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
Explain rental fees, policies, and procedures.
Provide information about rental items, such as availability, operation, or description.
Advise customers on use and care of merchandise.
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
Answer telephones to provide information and receive orders.
Inspect and adjust rental items to meet needs of customer.
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
Rent items, arrange for provision of services to customers, and accept returns.
Keep records of transactions and of the number of customers entering an establishment.
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
Reserve items for requested times and keep records of items rented.
Prepare merchandise for display or for purchase or rental.
Recommend and provide advice on a wide variety of products and services.
Allocate equipment to participants in sporting events or recreational activities.
Active Listening→ Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation→ Actively looking for ways to help people.
Speaking→ Talking to others to convey information effectively.
Reading Comprehension→ Understanding written sentences and paragraphs in work related documents.
Critical Thinking→ Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Perceptiveness→ Being aware of others' reactions and understanding why they react as they do.
Coordination→ Adjusting actions in relation to others' actions.
Monitoring→ Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management→ Managing one's own time and the time of others.
Writing→ Communicating effectively in writing as appropriate for the needs of the audience.
Performing for or Working Directly with the Public→ Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Documenting/Recording Information→ Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Processing Information→ Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Communicating with Supervisors, Peers, or Subordinates→ Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying Objects, Actions, and Events→ Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Making Decisions and Solving Problems→ Analyzing information and evaluating results to choose the best solution and solve problems.
Interacting With Computers→ Using computers and computer systems (including hardware and software to program, write software, set up functions, enter data, or process information.
Selling or Influencing Others→ Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Getting Information→ Observing, receiving, and otherwise obtaining information from all relevant sources.
Operating Vehicles, Mechanized Devices, or Equipment→ Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Communicating with Persons Outside Organization→ Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Inspecting Equipment, Structures, or Material→ Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Resolving Conflicts and Negotiating with Others→ Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Judging the Qualities of Things, Services, or People→ Assessing the value, importance, or quality of things or people.
Assisting and Caring for Others→ Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Establishing and Maintaining Interpersonal Relationships→ Developing constructive and cooperative working relationships with others, and maintaining them over time.
Monitor Processes, Materials, or Surroundings→ Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Organizing, Planning, and Prioritizing Work→ Developing specific goals and plans to prioritize, organize, and accomplish your work.
Thinking Creatively→ Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Interpreting the Meaning of Information for Others→ Translating or explaining what information means and how it can be used.
Training and Teaching Others→ Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Process sales or other transactions.
Calculate costs of goods or services.
Take product orders from customers.
Advise customers on the use of products or services.
Explain financial information to customers.
Explain technical product or service information to customers.
Gather customer or product information to determine customer needs.
Greet customers, patrons, or visitors.
Answer customer questions about goods or services.
Examine condition of property or products.
Prepare sales or other contracts.
Sell products or services.
Maintain records of sales or other business transactions.
Set up merchandise displays.
Recommend products or services to customers.
Oral Comprehension→ The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression→ The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity→ The ability to speak clearly so others can understand you.
Speech Recognition→ The ability to identify and understand the speech of another person.
Near Vision→ The ability to see details at close range (within a few feet of the observer).
Written Comprehension→ The ability to read and understand information and ideas presented in writing.
Information Ordering→ The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g. , patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity→ The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Selective Attention→ The ability to concentrate on a task over a period of time without being distracted.
Written Expression→ The ability to communicate information and ideas in writing so others will understand.
Customer and Personal Service→ Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Language→ Knowledge of the structure and content of a language - English, French, Swahili et cetera - including the meaning and spelling of words, rules of composition, and grammar.
Clerical→ Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Sales and Marketing→ Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administration and Management→ Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics→ Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Database user interface and query software -- Database software; Data entry software; Microsoft Access; Structured query language SQL; Microsoft SQL Server; MySQL; Amazon Redshift; Amazon Elastic Compute Cloud EC; Amazon Web Services AWS software; Microsoft Access; Oracle JDBC; Transact-SQL; FileMaker Pro
Electronic mail software -- e.g., IBM IBM Notes; Microsoft Outlook; Google Gmail
Office suite software -- e.g., Corel WordPerfect Office; Microsoft Office; Google Workspace; Apache OpenOffice.org
Point of sale POS software
Presentation software -- e.g., Google Slides; Apple iWork Keynote; Corel Presentations; Microsoft PowerPoint
Spreadsheet software -- e.g., Corel Quattro Pro; Microsoft Excel; Google Sheets
Word processing software -- e.g., Corel Wordperfect; Microsoft Word; Google Docs
Adjustable widemouth pliers
Adjustable wrenches
Bar code reader equipment→ Barcode scanners
Cash registers
Delivery trucks
Desktop computers
Digital cameras
Hand trucks or accessories→ Handtrucks
Magnetic stripe readers and encoders→ Credit card processing machines
Nut drivers
Personal computers
Screwdrivers
Security cameras→ Surveillance cameras
Still cameras→ 35 millimeter cameras
Stripping tools→ Wire strippers
Wire cutters
Conventional→ Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising→ Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Attention to Detail→ Job requires being careful about detail and thorough in completing work tasks.
Dependability→ Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self Control→ Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Cooperation→ Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Integrity→ Job requires being honest and ethical.
Stress Tolerance→ Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Concern for Others→ Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Leadership→ Job requires a willingness to lead, take charge, and offer opinions and direction.
Initiative→ Job requires a willingness to take on responsibilities and challenges.
Independence→ Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Achievement/Effort→ Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Adaptability/Flexibility→ Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Persistence→ Job requires persistence in the face of obstacles.
Social Orientation→ Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Analytical Thinking→ Job requires analyzing information and using logic to address work-related issues and problems.
Innovation→ Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Relationships→ Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support→ Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence→ Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.