First-Line Supervisor of Passenger Attendants
Other Titles
Analyze and record personnel or operational data and write related activity reports.
Apply customer feedback to service improvement efforts.
Compute or estimate cash, payroll, transportation, or personnel requirements.
Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
Direct or coordinate the activities of workers, such as flight or car attendants.
Enforce safety rules and regulations.
Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
Inform workers about interests or special needs of specific groups.
Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Participate in continuing education to stay abreast of industry trends and developments.
Recommend and implement measures to improve worker motivation, work methods, or customer services.
Recruit and hire staff members.
Requisition necessary supplies, equipment, or services.
Resolve customer complaints regarding worker performance or services rendered.
Take disciplinary action to address performance problems.
Train workers in proper operational procedures and functions and explain company policies.
Explain regulations, policies, or procedures.
Evaluate employee performance.
Resolve customer complaints or problems.
Determine resource needs.
Direct material handling or moving activities.
Inspect equipment to ensure proper functioning.
Inspect facilities, equipment or supplies to ensure conformance to standards.
Inspect facilities.
Maintain knowledge of business operations.
Maintain professional knowledge or certifications.
Order materials, supplies, or equipment.
Perform human resources activities.
Prepare operational reports or records.
Recommend personnel decisions or human resources activities.
Resolve issues affecting transportation operations.
Supervise service workers.
Support the professional development of others.
Train service staff.
Accounting software -- General ledger software
Calendar and scheduling software -- Scheduling software; Work scheduling software
Database user interface and query software -- Structured Query Language SQL; Data entry software; Microsoft Access
Electronic mail software -- e.g., Zoho Mail; Google Gmail; Microsoft Exchange Online; Microsoft Outlook
Enterprise resource planning ERP software -- e.g., Sage; Netsuite
Internet browser software -- e.g., Chrome; Firefox; Microsoft Edge; Brave; Safari; Internet Explorer; Opera; Chromium
Inventory management software -- Inventory management systems
Mobile location based services software -- Commercial vehicle operations CVO software
Office suite software -- e.g., Google Workspace; Microsoft Office
Point of sale POS software
Presentation software -- e.g.Google Slides; Microsoft PowerPoint
Spreadsheet software -- e.g., Google Sheets; Microsoft Excel
Time accounting software -- Timekeeping software
Word processing software -- e.g., Google Docs; Microsoft Word